Customer Service Essay Example | Topics and Well Written Essays - 250 words - 2

Customer Service - Essay Example Having being ranked position one by business week magazines on March 2, 2009 on customer satisfaction that saw its sales surge by 18%, amazon customer service representative has to manage personal stress. They have experience working under pressure in a high-volume processing conditions while maintaining standards of consistency in both quality and productivity. Being able to manage stress is essential here since it helps deliver tactics, strategies and techniques to handle personal stress and burnout. It aids while dealing with pressures, frustrations and stress associated with work thus reducing the likelihood of burnout. To relieve stress, the customer service representatives should; think positively b avoiding over analyzing what customers and coworkers say as this may distort their perception. Developing new skills through training and working on communication skills as well as confronting a difficult customer or situation is important. Learning relaxation styles that are; deep breathing, meditation, taking break and involvement in humor helps in relieving stress. What to accomplish based on experience is to check the credibility of the claim and bring to notice to the customer the terms and conditions under which the company operates. It would help the client see whether the crutches would be refunded, repaired or exchanged for new ones. On my opinion since the guarantee period was over, the customer should be pay for new crutches. Failure to keep the receipt should also prevent even the replacement of the crutches if it were to be