Customer Service Essay Example | Topics and Well Written Essays - 250 words - 2

Customer Service - Essay Example Having being ranked position one by business week magazines on March 2, 2009 on customer satisfaction that saw its sales surge by 18%, amazon customer service representative has to manage personal stress. They have experience working under pressure in a high-volume processing conditions while maintaining standards of consistency in both quality and productivity. Being able to manage stress is essential here since it helps deliver tactics, strategies and techniques to handle personal stress and burnout. It aids while dealing with pressures, frustrations and stress associated with work thus reducing the likelihood of burnout. To relieve stress, the customer service representatives should; think positively b avoiding over analyzing what customers and coworkers say as this may distort their perception. Developing new skills through training and working on communication skills as well as confronting a difficult customer or situation is important. Learning relaxation styles that are; deep breathing, meditation, taking break and involvement in humor helps in relieving stress. What to accomplish based on experience is to check the credibility of the claim and bring to notice to the customer the terms and conditions under which the company operates. It would help the client see whether the crutches would be refunded, repaired or exchanged for new ones. On my opinion since the guarantee period was over, the customer should be pay for new crutches. Failure to keep the receipt should also prevent even the replacement of the crutches if it were to be

Effect of Internet on Fraud and Identity Theft Essay

Effect of Internet on Fraud and Identity Theft - Essay Example The number of adult Americans with Internet access was expected to increase from about 88 million in mid-2000 to more than 104 million at the end of 2004. (Claburn, 2004)The Census Bureau of the Department of Commerce approximated that in the fourth quarter of 2000, online retail sales amounted to $8.686 billion, a boost of 67.1 per hundred from the 4th quarter of 1999. (Haeberle, 2004) Total e-commerce sales for 2000 were an approximated $25.8 billion, accounting for 0.8 percent of all sales. Bankers, for instance, who conduct online banking transactions are particularly vulnerable to fraud and identity theft (Sullins, 2006). Unfortunately, but not unexpectedly, the rise in e-commerce has become fertile ground for fraud, resulting in a loss of billions of dollars yearly worldwide (Bolton & Hand, 2002). Apparently, the fraudsters are quick to realize the potential of a new technology or system to propagate deception and identity theft, and early on exploit it to their benefit. Long-distance telemarketing became the channel of such criminal activity when it was first introduced in the 1970s. So too the pay-per-call service when it became accessible in the late 1980s. Internet technology is the newest attraction for opportunistic fraudsters who take advantage of it for personal gain. The problems facing law enforcers is the rapidly evolving techniques used by the fraudsters (Acoca, 2008). The rapid increase in the number of complaints associated with online deception and fraud bears this out: in 1997, the Commission obtained less than 1,000 Internet deception complaints; the following year, the number had expanded eight-fold. Although most Internet deceptions arise from customary scams, the variety of techniques ingeniously devised to exploit the new technology is quickly proliferating.